Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Location: Hawkesbury District Hospital
Remuneration: $35.84 - $36.96 per hour
Hours Per Week: 24
Requisition ID: REQ643539
Applications close: 08/03/2026

With CORE Values of Collaboration, Openness, Respect and Empowerment,

working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us
Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.

Hawkesbury District Health Service is a teaching hospital in Windsor NSW, providing acute, community and allied health services for the local community and surrounding districts. The service provides 24-hour emergency, medical, surgical, diagnostic, maternity, neonatal, paediatric, palliative, intensive and coronary care services.

We are seeking to engage a reliable and customer focused Emergency Clerk to join the Emergency Department. The role provides efficient and effective patient services while supporting National Emergency Access Targets and working in accordance with mandatory policies and procedures. Responsibilities include accurate collection of mandatory patient registration data, interviewing admitted patients and providing information to support informed decisions regarding Private Health Insurance, and identifying and recording details for Private, Overseas, DVA, MVA and Workers Compensation patients.

The Emergency Clerk provides timely communication support to clinical staff, undertakes transfer and discharge duties promptly and accurately, compiles and maintains patient health care records, provides clerical support to the Emergency Department Short Stay Unit, and receipts monies for items purchased by ambulatory patients. A strong focus on delivering exceptional customer service to patients, relatives and hospital visitors is essential.

Apply now to work with a supportive and collaborative team culture and contribute to a hospital that plays an important role in the Hawkesbury community.

Benefits available to eligible NBMLHD employees

Opportunity for extra tax savings through Salary Packaging
Novated Leasing
Great education opportunities through Education Training Service which offers over 110 courses each year
Access to our Employee Assistance Program (EAP) for staff and family members
Fitness Passport

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards

For assistance with applying through the NSW Health Career Portal please click here.

What you will bring to the role

Experience in a frontline customer service role and the ability to effectively use problem solving and negotiation skills
Demonstrated good written and verbal communication skills as well as strong interpersonal skills
Demonstrated ability to work autonomously and in a multi-disciplinary team environment
Demonstrated computer literacy including proficient keyboard and data entry skills
Willingness and ability to work a 24 hour rotating roster with flexibility and able to work additional shifts as requested
Ability to work under pressure in a busy and demanding environment
Ability to organise and set work priorities to meet department benchmarks and KPIs
Understanding of and commitment to maintaining confidentiality

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Leanne Waters on [email protected]